Frequently Asked Questions (FAQ)
Here you can find information on the most asked questions from our customers. Can't find an answer to your question? Contact us at hello@zeldaandharley.com
Questions About my Order
Shipping Information
Orders are currently shipped from our offices in Northern Ireland.
We offer free shipping in Ireland and UK on orders over €50/£50
All orders are shipped with a tracking number that will be sent to your email address as soon as your order is packed.
When will my order be shipped?
Orders are packed as soon as possible. If we receive your order before 12pm from Monday-Friday, it will be sent on the same day. Orders placed after 12pm will be sent on the next business day.
Can I cancel or change my order?
As our orders are shipped as soon as possible, we may not be able to accommodate your cancelation or change. However, please email us as soon as possible at hello@zeldaandharley.com and we will do our best to accommodate you.
How can I return an item?
If you need to return an item, please check our Returns Portal for more information.
Unfortunately we aren't able to accept exchanges at this time.
I haven’t received my order yet, where is it?
Before contacting us, please ensure you have allowed sufficient time for your order to arrive, and that you have checked your tracking number.
Domestic deliveries range from between 1-10 days (remote deliveries may be longer) and international deliveries can take between 5-25 days.
If your order was going to an international destination, once the parcel is scanned into the destination country, you will more than likely be able to use the same tracking number on your local postal carriers website to track your order.
If you feel your order has been unnecessarily delayed please contact us by email hello@zeldaandharley.com and we will investigate further.
Please note that investigations into delays can take between 5-60 days to be completed by our postal carriers, and unfortunately any delays our outside of Zelda & Harley’s control.
I received an incorrect item.
We sincerely apologise that you received the incorrect item.
If any items you receive are incorrect, please email hello@zeldaandharley.com within 5 days of receipt of order to notify us.
Please be sure to include your order number, the incorrect item received and what the correct item should be.
If the item that you didn't receive is unfortunately unavailable as it has sold out, we can offer to replace it with a different item of the same value or process a refund.
Sizing and Harness Fit:
Where can I find your Size Charts?
Please note sizing vary between different products.
Each of our products have the correspondent chart on a drop down menu before the size selection. Please ensure you check the size calculator or the size chart for each different style of harnesses, as they have a different fit.
Our current harness styles are: adjustable, adventure, step-in, and reversible.
Our dog apparel also varies in size, and you can find the correspondent size chart on each product's page.
Are all harness styles and apparel the same size?
No, all harness styles and dog apparel have different fit, therefore they each have their own size chart.
Please ensure you check our Size Calculator or Size Chart for each different style (for example an Adventure harness will be different to an Adjustable harness, and they are not necessarily equivalent sizes to apparel).
My harness doesn’t fit, what do I do?
We encourage using the weight guide on our harnesses and the Size Chart, to ensure your harness fits as recommended by us, before your purchase. The fit may not always 100% perfect depending on dog's body shape, but before contacting us, please try these steps first:
For an Adjustable Style harness, ensure your harness logo is on the chest area as shown on the product photos for each harness.
For any harness: please check if the adjustable straps are adjusted accordingly.
If you are still experiencing an issue after you checked it, you can contact us at hello@zeldaandharley.com and we can arrange an exchange or return. You can also email us with any sizing questions.
Social Media
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What are your social media handles?
You can find us on most social media platforms. Our main ones are:
Instagram: @zelda.and.harley
Facebook: @zelda.and.harley
Facebook Group: Zelda & Harley Community
TikTok: @zeldaandharley
Feel free to tag us on your socials for a chance to be featured, and don’t forget to include #zeldaandharley.
If your question is in relation to your order, shipping, returns or exchanges, or anything important, please contact us via email at hello@zeldaandharley.com. Our email is monitored on a regular basis.
Can you sponsor my Giveaway?
This is another question we receive almost on a daily basis.
As a small business, we are unable to participate in many giveaways, or offer free products or vouchers for your giveaway. We apologise for this, and please do not be offended if we don’t reply to your inquiry.
Can you send me free products to share and review on my social media?
As a small business, we are unable to give out free products or samples for you to post on your social media platform.
However, we would love your honest feedback from any purchase you do make, and appreciate you supporting small businesses.
Product Information
Can I wash my harness, collar, leash and apparel?
Yes! Our products can be washed on a gentle and cold cycle. We offer Mesh Wash Bags, that you can pop in your item, and keep them and the washing machine safe during cycles.
You can find the mesh bag here.
Do not tumble dry, but hang them to dry outside of direct sunlight after the wash, and they will be as good as new.
Warranty Information
Zelda & Harley products are made from high quality and durable materials, however they are not indestructible. We guarantee our pet wear and accessories at the time of purchase against material defects and workmanship.
If you experience a problem with any of our products, please send an email to hello@zeldaandharley.com with details and a photo of the issue.
Any warranty claims must be received within 60 days of purchase, otherwise we are unable to replace any items.
Please ensure that you inspect all items for wear prior to use.
Our warranty/guarantee does not cover normal wear and tear, or damage caused by your dog such as chewing on the products. Any claims after 60 days may not be valid, as the damage may be considered normal wear and tear.
We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.