Returns and Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (order number).
To start a return, you can contact us at email@example.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Please note that customers are responsible for all associated shipping costs to mail back any returns or exchanges, as Zelda & Harley does not provide free return labels. We recommend using USPS, as they usually have better rates, and to get a tracking number for the item, but you may use the courier of your choice.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please ensure to include your order number on exchanges.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Care for your items:
Please note that items do not last forever. Check your items regularly for wear and tear.
Do not iron on top of the personalisation, as it may damage the item. Iron the back of it or inside out.
Wash your harness with cool soapy water. If putting in the washing machine, use a protective net and wash at 30 degrees on a gentle cycle. Air dry only.